Welcome to ZONEoffroad.com. This site is provided by Zone Offroad Products (referred to throughout this site as ZONE or "ZONEoffroad.com") as a service to our customers. Please review the following basic rules that govern your use of the ZONEoffroad.com site. (the "Agreement"). Please note that your use of the ZONEoffroad.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. ZONE reserves the right to update or modify these Terms of Use at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use this Site.

 

Purchasing Options

Buy online (Continental U.S. only) - Products by Vehicle allows you to view and customize a kit or products for your specific vehicle.  You can complete your purchase using a credit card or PayPal. 
Buy from your local ZONE distributor.

Order Status

You will receive an e-mail with a tracking number when your order is shipped. You can also contact your local distributor or ZONE with purchasing questions.

Delivery Options

ZONE can ship your order to your home or business.

Shipping and deliveries:

Zone Offroad Products ships your merchandise using UPS, FedEx, and various truck freight companies for domestic shipments within the continental United States. Transit times vary between the numerous different companies. You will be notified when your product has shipped. Most lift systems containing leaf springs will ship Motor Freight. Important: the customer must be home for Motor Freight shipments in order to inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.

Damaged and lost packages:

If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 888-998-ZONE or email your sales person of record, to report it. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not tear down your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 888-998-ZONE or email your salesperson of record to report it.

If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing.

If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Zone Offroad Products cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.

 

If your package has been shipped to you from Zone Offroad Products and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Zone Offroad Products, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Zone Offroad Products must abide by the rules of the carrier under these circumstances.
A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Zone Offroad Products will be given permission by the carrier to reship to you. It is not Zone Offroad Products’ fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.

 

Privacy & Security Policy

ZONE is committed to protecting your personal information. As a reminder, ZONE does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of ZONE, DO NOT RESPOND! Delete, disregard or hang up. These questions are not from us. We want your personal information to remain private. If you have questions about ZONE's privacy practices, contact webmaster@ZONEoffroad.com or call 888-998-ZONE.

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

The ZONE Companies follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The ZONE Companies:

• Provide you NOTICE of our customer information practices.
• Give you CHOICES about how your data may be used for marketing purposes.
• Provide you the opportunity to UPDATE or CORRECT your personal information.
• Use information SECURITY safeguards.
• Limit the SHARING of your information.
• Commit to COMPLYING with applicable privacy requirements.
• Provide you with means to CONTACT US about privacy-related issues.

 

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

ZONE PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Zone Offroad Products, ZONEoffroad.com (the “ZONE Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, ZONE. When you provide us your personal information, you consent to the information practices described in this policy.

 

This Privacy Policy may not apply to Web sites that are accessible through the ZONE sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the ZONE trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

WHAT INFORMATION DOES ZONE COLLECT FROM ME?

We may collect personal information such as:

• Your contact information (name, mailing address, phone number, e-mail address).
• Your billing/shipping information (credit card number, shipping address).
• Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).

 

WHEN DOES ZONE COLLECT INFORMATION FROM ME?

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

• Purchase products or services

• Schedule delivery or installation
• Participate in a sweepstakes, promotion or survey
• Contact us with a question or concern
• Participate in other activities with ZONE

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.

HOW IS MY INFORMATION USED?

We use the information you provide in order to:

• Fulfill requests for products, services or information

• Provide customer services

• Administer sweepstakes, promotions or surveys

• Offer new products and services

• Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers

• Conduct research and analysis

• Send marketing communications
  Perform other business activities

DOES ZONE SHARE MY PERSONAL INFORMATION WITH OTHERS?

ZONE does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling our customers' orders

• Sending ZONE marketing communications

• Delivering packages

• Scheduling and performing installations

• Servicing products

• Conducting research, analysis or administering surveys

• Sending regular mail and e-mail on behalf of ZONE

• Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?

ZONE is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from ZONE.

 

To opt-out of or opt-in to receiving marketing communications from ZONE, please take one of the following actions:

1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from ZONE will tell you how to stop receiving them.

2) Call 888-998-ZONE and provide your current contact information.

3) Send an e-mail with your current contact information to: webmaster@ZONEoffroad.com

4) Or, send a request with your current contact information to:

Zone Offroad Products

Attn: Privacy Manager

3 Grahl Drive

Coldwater, MI 49036

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. ZONE will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications.

 

Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

10 business days for e-mails

30 days for phone calls

6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.

HOW DOES ZONE SECURE MY PERSONAL INFORMATION?

We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. ZONE cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on ZONEoffroad.com

Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The ZONE Web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.

DOES ZONE COLLECT INFORMATION FROM CHILDREN?

We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

 

PAYPAL SECURITY & PRIVACY POLICIES

ZONEoffroad.com utilizes PayPal payment processing service. Visit www.paypal.com for information about PayPal security and privacy policies.

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1) Call: 888-998-ZONE

2) Send a communication to: webmaster@ZONEoffroad.com

3) Send a letter to:

Zone Offroad Products, Attn: Privacy Manager

3 Grahl Drive

Coldwater, MI 49036

WILL THIS PRIVACY POLICY CHANGE?

Because Zone Offroad Products will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: March 19, 2008